A user or role can receive an Issue for multiple reasons

As an issue sender I want to be able to send an issue to the same user or role for multiple reasons.

For example

• Needs to go to a role for information and later for approval.

• Sent for the wrong reason, needs to be forwarded for the right reason.

• Need to delegate a task to a user who has already received the issue for information.

Requirements

1. It should be possible to send/forward/delegate an issue to the same user/role multiple times for different reasons for issue.

2. The respond menu must accommodate reason and user/role.

3. The action menu should be refactored, especially regarding delegate and complete tasks without further response.

4. Delegate tasks should allow for selection of reason/user/role.

5. Complete tasks without further response should allow for selection of reason/user/role.

6. Complete and cancel issue may not need to be performed as a role.

7. In bound tasks for documents and issues needs to be updated to group user/role under the reason for clarity.

See UX wireframes for full requirements.